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Frequently Asked Questions
Q1: Can I get a sample order of the glowing turtle?
A: Yes, we welcome sample orders for testing and quality inspection. Mixed samples are acceptable, and we can also design based on your specific requirements or pictures.
Q2: What is the delivery timeline?
A: Samples typically take 2-5 days, while mass production requires approximately 1-3 weeks depending on order volume.
Q3: How are the products shipped?
A: We generally ship via DHL, UPS, FedEx, or TNT, which usually takes 3-5 days. Air and sea freight options are also available.
Q4: Can my logo be printed on the turtle products?
A: Yes. Please provide your logo requirements and confirm the sample with us formally before we begin mass production.
Q5: Do you offer a warranty on these products?
A: Yes, our products come with a 2-year warranty. We maintain a strict quality control system with a defect rate of less than 0.1%.
Q6: How do I place an order?
A: Start by telling us your packaging requirements. We will provide a quote, confirm the sample, and then arrange for production once the official order is placed.
Kasten Toys
