Frequently Asked Questions
What certifications do these wooden toys have?
Our products are fully certified with EN71, CE, and ASTM standards, ensuring they meet international safety requirements for children's toys.
Are the materials used eco-friendly and safe?
Yes, we use professional and certificated environmental materials. Every month, special batches of paint are sent for SGS testing, and we maintain our own product safety labs.
Do you offer FSC certified wood options?
We comply with FSC regulations for a sustainable approach. FSC materials are available upon request, typically at an 8% higher cost than standard materials.
How is my design protected during OEM/ODM?
We sign Non-Disclosure Agreements (NDA) to protect your designs. For large orders, we can also agree to exclusive production terms for your company.
What happens if I receive a damaged product?
We guarantee product quality. If any parts are broken, simply send us detailed photos via email, and we will provide replacements based on the actual condition.
What are the shipping methods available?
We support multiple shipping methods including sea freight, air freight, and express delivery, primarily through Ningbo or Shanghai ports.