Frequently Asked Questions
Q: What is your production capability and service type?
A: We are a factory providing OEM & ODM services. We collaborate with famous international IP factories and retailers, offering professional R&D and manufacturing.
Q: What information is required to start a custom order?
A: We need design drawings (front, side, back), dimensions, and logos. 3D files in STP/OBJ/STL formats or AI files with color guides are highly recommended.
Q: How long is the sampling and delivery time?
A: Samples typically take 10–15 days to complete. Mass production delivery varies between 2-15 days depending on order specifications.
Q: How do you ensure product quality?
A: We have a professional QC team that conducts rigorous inspections throughout the production process and a final check before shipment.
Q: Do you support drop-shipping services?
A: Yes, we specialize in drop-shipping services, offering tailor-made brand design and packaging solutions, shipping directly to your end customers.
Q: What is your return and exchange policy?
A: If you wish to exchange a product, please contact us within 7 days of receipt. The product must be in its original condition, and additional shipping costs will apply.