❓ Frequently Asked Questions
Why choose our products?
Our products feature low MOQ and high quality. We accept OEM and Trade assurance orders to ensure customer satisfaction.
Can I customize the logo and packaging?
Yes, we support custom logos and packaging. The listed price is for standard products, so please reach out for specific customization requirements.
What is the production lead time?
Stock items are delivered within 3-7 days. For custom orders, the regular lead time is 20-45 days, depending on the total quantity.
What are the available payment terms?
We accept TT, LC, and Trade assurance payments. Our sales team can assist in drafting a PI for your order.
How long does shipping take?
Air/Express shipping takes approximately 7-10 days, while Sea freight usually takes 15-45 days depending on the destination port.
How do you handle quality issues?
We have a professional after-sales department dedicated to solving 100% of quality problems to ensure a safe cooperation.
Kasten Toys
